FREQUENTLY ASKED QUESTIONS
Do your drivers Speak English?
All our drivers are English spoken, reliable and punctual Costa Rican professionals, who are eager to help your group move safely about the country, pointing out intererest landmarks and stoping along the way as needed.
Can your transportation services be arranged to any destination in Costa Rica?
Absolutely, with us you will travel in a comfortable way to any destination in Costa Rica. Our units are 8 passenger mini vans, 4WD cars, 12 passenger vans, SUV and large coster type bus ( 26 passengers and more )
Does Costa Rica Drivers go door-to-door?
Yes, we pick you up from or deliver you to your doorstep from home, hotel, and office in Downtown San Jose and outside San Jose Area.
Will this be a private transportation or do we have to share the Van with others passengers?
Our services are private. You don’t have to share the van with other passengers except for your companions. A couple of exceptions are in legs pretty far from our headquarters and with very respectful third parties that offer water transportation: between Arenal and Monteverde, Monteverde-Southern Nicoya Peninsula, or from Southern Nicoya Peninsula to Central Pacific Coast. The same apply for remote locations along Southern Nicoya Peninsula.
Can I arrange for Private Transportation or a Private Tour on short notice?
Yes but only during office time the day before at your service, so we can arrange the Transport or Tour that you desire. Please consider that during the peak of high season (around Christmas & Eastern) we may lack of availability since a while ago.
Can I reach a Costa Rica Drivers Representative out of Office Hours in case of an Emergency?
Of course you can, if you are already in Costa Rica our emergency number 8840-2686 is available to you 24 hours a day and 7 days a week.
What are the sizes of the vehicles?
In our SUVs can ride confortably 3 passengers and their luggage. Our van units of 8, 12, 16 and 26 passengers have been adapted to transport 7, 10 and 22 people respectively, allowing greater comfort. The baggage will always be placed inside the vehicle. Nonetheless we could provide bigger zise vehicles for larger parties upon request.
What kind of vehicles do you use?
Our vehicles are recently models, well maintained, fully insured, with AC, Wi-Fi on board, ice coolers and plenty space for luggage.
Can I request for stops along the way to my destination?
Yes. You can ask the driver to stop (no extra charge) at your leisure for bathroom, groceries, and meals or to take pictures along the way at no extra charge. All our drivers will also recommend places to stop along the way such as restaurants, souvenirs, photos, groceries, fruits, liquor stores, etc.
Do I need to make reservations in advance?
Definitely, reservations in advance are required. Vehicles are not dispatch unless you have reply consenting to our quoted service, as we consider your acceptance as a firm agreement between both parties.
Do I have to call to confirm my transportation?
After we put together your travel itinerary and send it to you for your review and approval and you confirm all the information in correct, we include your service in our daily schedule. Neverthless, we do appreciate if you drop us a mail a few days prior your arrival when your booking has been several months before, especially around Christmas or Eastern time.
Can I change the pick up time of my service(s)?
Yes. We will prefer at least 24 hours of anticipation to make a change on your itinerary.
How can I change a reservation once I have a confirmed quoting?
Your reservation details can easily be amended by e-mailig us and our friendly reservations staff will bring up your transportation details and change them for you.
How can I cancel a reservation?
Simply send us an email to email@example.com our friendly staff will cancel your transportation.
Are the taxes included in the rate?
Yes, All local expenditures are included in our rates: gas, taxes, insurance, tolls, drivers’ expenses, and parking fees. Does not include entrance fees to attractions or National Parks, neither gratitude.
Is the tip driver’s included in the rate?
No. Gratitude is not included. A normal tip is about 10% of the price. It’s not mandatory.
How do I make payment?
We offer three alternatives: cash and all major credit cards at the end of our tours, and if your service is during Christmas of Eastern we request Paypal payment a couple of weeks before. There is an extra 6% fee for using the card reader or Paypal.
Can I prepay my trip with credit/debid card?
There is no need of that, but if you prefer, you could prepay your reservation two weeks prior your arrival. In that case we send a PAYPAL invoice to your email.
I do not have a PayPal account how can I complete payment?
It is not mandatory to have and account with PayPal, you only need a valid credit card.
How do I find the driver at the SJO airport?
Once you land at the airport you have to go through customs. Once you do that, the Ground Transportation exit door (there is only one) is the next step to leave the airport. When you get there you have to look for the SLOTH sign with your name on it. One of our representatives is going to be waiting in this area to help you with your luggage and take you to the vehicle.
What about if I don’t see the SLOTH sign at the SJO airport Exit?
In case we miss each other please walk to your left and stay next to TCBY creamery and we´ll look for you there.
What if I cannot find the driver at SJO airport?
Sometimes it is difficult to find the driver when the exit door area gets crowded. If this is the case, please send us a text message or call to +011 506 8840-2686 or +011 506 8339-7040 including your full name so we can contact you. Please be aware of informal cab drivers who offer you transportation service as some may try to rip you off.
What if my flight is delayed or cancelled?
When you make a reservation it is mandatory to provide flight details. We use this information to track the flights on the airline website. This way we know for sure the right time of your arrival or if you flight has been cancelled. We will appreciate if you e-mail us, send us a text message to +011 506 8840-2686 or call us to +011 506 2432 5733 if for some reason you can’t make it to your plane as our driver will be waiting without knowing that you won’t be there.
Do you provide children seats or should I bring it from home?
We can provide a limited number of car seats for your children if they are needed. But if you prefer bring your own, feel free to do so and let us know ahead of time, please. In Costa Rica all children 12 and under MUST be in an adjustable car seat in the back seat of the car. For children under 1 year old, with less than 10 kilos (22 pounds) weight, the car seat should be positioned backwards, facing the back of the car.
Can I take my dog or cat on a Costa Rica Drivers vehicle?
Positive. The only requirement is that your pet must travel in its cage.
Can Costa Rica Drivers take me to the airport at any time of the day?
Yes, we are more than happy to drive you to the airport after touring Costa Rica with us. However, if your hotel is located close to the SJO airport, they might provide free shuttle for your flight out.
How much cost the SJO airport transfer to the hotel or viceversa?
Costa Rica Drivers provides door-to-door airport transfers to or from anywhere in San Jose city (including Alajuela, Belen, Escazu, and Santa Ana) for US$30 and Eastern suburbs (extra charge) such: Curridabat, San Pedro, Pinares, etc